Striking The Balance Between Human & Digital Labor (Part 1)
Ben Bellomo
Title Automation,
Title Insurance,
Title Production,
Title Plants,
Efficiency Through Automation (5-part Series)
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– Intelligent automation allows an organization to augment the workforce to handle spikes in demand or troughs in capacity –
If you’ve followed my recent blog posts, you know that I’m a strong advocate of automation and a true believer that this inevitable trend will create not only a superior customer experience but also improve job satisfaction for employees. Since automation can sometimes be associated with job losses, I realize that this last statement may sound counter-intuitive. Recently, however, I came across a study that supports these views, and had an opportunity to hear first-hand how automation is changing the nature of work at a large title company.